Return and Refund Policy
At EPOXY ART , your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy with no additional costs.
Returns
Eligibility:
Items must be returned within 30 days of receipt.
Products must be in their original condition, unused, and in the original packaging.
Custom or personalized items are not eligible for returns unless they arrive damaged or defective.
Return Process:
Contact Us: Before returning an item, please contact our customer service team to initiate the return process. Provide your order number and the reason for the return.
Prepare Your Return: Pack the item securely in the original packaging. Include all paperwork, parts, and accessories.
Shipping: We will provide you with a prepaid return shipping label. Attach the label to your package and drop it off at the nearest shipping location.
Refunds
Refund Process:
Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
Approval: If the return is approved, a refund will be processed within 2-5 business days.
Notification: You will receive an email confirmation once your refund has been processed. Please note that it may take additional time for the refund to appear on your bank or credit card statement.
Free Returns and Refunds
We are pleased to offer free returns and refunds for all eligible items. You will not be charged any return shipping fees or restocking fees.
Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us , to arrange an exchange.
Non-Returnable Items
Certain items are non-returnable, including:
Custom or personalized products
Gift cards
Items marked as final sale
Contact Us
If you have any questions about our return and refund policy, please contact us
Thank you for shopping with EPOXY ART . We appreciate your business and are committed to providing you with high-quality products and excellent customer service.